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Tool Help Desk

Drill sparking? Chuck slipping? Battery won't take a charge? Tell us the tool and what it is doing. Most faults are one worn, replaceable part — carbon brushes, a switch, a chuck or a battery — and we will tell you which one, and whether we have it.

  1. Step 1

    Describe it

    The make, the model and what it is doing.

  2. Step 2

    We diagnose

    We reply with the likely cause and the part that fixes it.

  3. Step 3

    You decide

    Order the part, or ask us anything else on WhatsApp.

We reply on WhatsApp or call you on this number.

e.g. Dongcheng DZJ05-13 drill — sparks at the vents and loses power.

Prefer to talk? Call +254 113 876 280 — we are open mon–fri 8:00–18:00. sat 8:00–16:00. sunday closed.